FAQs
Sales Questions
Where Can I Buy Your Books?
Details will be emailed back as soon as we get your order. Send your enquiry to:
A) INTERNATIONAL ENQUIRIES:
1. Longhorn Kenya Limited
Funzi Road, Industrial Area,
P.O. Box 18033-00500, Nairobi, Kenya
Telephone: +254 2 532579/80/81
Mobile: + 254 733 616329 / +254 722 204608
Email: enquiries@www.longhornpublishers.com
2. Text Book Centre Limited
P.O. Box 47540,Nairobi
Tel:[+254 20 ] 330340-5
E-Mail: admin@tbc.co.ke
B) Uganda/Rwanda/Sudan:
Longhorn Publishers (Uganda) Ltd
Kanjokya St.; Plot 74
P.O. Box 24745, Kampala, Uganda
Telephone: + 256 414 286093,
Email: ug@www.longhornpublishers.com
C) Tanzania:
Seifi Bookshop
Email: seifibookshop@raha.com, seifigroup@raha.com, seifi@cats-net.com
What is your Pricing Structure?
Prices are the same at all our outlets, including the headquarters. Booksellers buy at a discounted price of 25% to 30% but sell to customers at cover prices. For overseas orders, customers may be required to meet bank, freight/postage charges that are dependent on the value and weight of the order.
Credit: As a bookseller, how do I qualify for credit terms/credit account?
Every application is considered on individual basis. However, for one to qualify for credit, one has to trade with us on cash/bankers cheque basis for at least six months after which the account transactions are analysed. We would then require to be furnished with copies of the following documents:
1. Kenya Booksellers Association Certificate
2. National Identity Card
3. Business Registration Certificate
4. Recent current account bank statements
5. Current Trading Licence from the Local Authority
Returns
Our policy is to replace faulty books with good ones and not to issue a credit note or refund for them. In exceptional circumstances, we may consider accepting returns on the following conditions :
i. written authorization to return books has been granted.
ii. the books are returned in re-saleable and good condition;
iii. the books are without any foreign markings/stickers;
iv. the books are returned with a cover letter and copy of relevant invoice/delivery note used to dispatch them.
Digital Products Questions
How do you promote our products?
Longhorn has an elaborate marketing strategy of all her products. We rely on the best avenues available to promote and ensure proper product awareness. We offer attractive trade terms to book sellers and supply them with adequate promotion back up.