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FAQs

Answers to Frequently Asked Questions;



1. Where Can i buy your books?

Details will be Emailed back as soon as we get your order. Send your enquiry to:

A) INTERNATIONAL ENQUIRIES:

1. Longhorn Kenya Limited

Funzi Road, Industrial Area,
P.O. Box 18033-00500, Nairobi, Kenya
Telephone: +254 2 532579/80/81
Mobile: + 254 733 616329 / +254 722 204608
Telefax: +254 2 558551
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Text Book Centre Limited

P.O. Box 47540,Nairobi
Tel:[+254 20 ] 330340-5
Fax: [+254 20 ] 225779
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

B) UGANDA/RWANDA/SUDAN:

Longhorn Publishers (Uganda) Ltd
Kanjokya St.; Plot 74
P.O. Box 24745, Kampala, Uganda
Telephone: + 256 414 286093,
Fax: 286397
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

C) TANZANIA:

Seifi Bookshop
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: [+255 22] 2150839 / [+255 22] 2151219


2. Rights/Licenses/Copyright Permissions?

Longhorn seeks and grants permissions on all copyrighted materials used in its various publications in line with existing international and local copyright laws. To request for permission to reproduce any work, please fill and submit the Permissions Applications Form. Anyone granted permissions in writing, to reproduce Longhorn material shall be required to:

a. Acknowledge at the point of reproduction and on the acknowledgements page.
b. Provide at least two free samples upon publication of the book/media
c. Adhere to any other conditions stipulated by Longhorn Kenya Ltd.

3. How do you promote our products?

Longhorn has an elaborate marketing strategy of all her products. We rely on the best avenues available to promote and ensure proper product awareness. We offer attractive trade terms to book sellers and supply them with adequate promotion back up.


4. How is your pricing structure i.e. Do the prices differ with different sources?

Prices are the same at all our outlets, including the headquarters. Booksellers buy at a discounted price of 25% to 30% but sell to customers at cover prices. For overseas orders, customers may be required to meet bank, freight/postage charges that are dependant on the value and weight of the order


5. How do I get my manuscript published?

As a general rule, you should send your proposal to the Publishing Manager. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Remember to include the following:

* A one-page cover letter
* An introduction that sells your idea in two pages or less. Pretend that you are writing the publisher's catalogue copy for us; tell us what the book is about, what makes it unique, the market for your book and how it will be reached, the competition your book is likely to face. The more concrete you are, the more convincing you will be.
* A table of contents, annotated if necessary, to give an overall picture of your manuscript.
* Sample material, enough to convince, and enough to give a sense of what the final publication will contain.
* Information about the author--what makes you the right person to author the book? Experience? Other publications you have done in the past? Your unique position in the society?
* Disclose whether the manuscript has been submitted to another publisher. Has it been reviewed? By who? What were the reviewer's comments?
* Very often we refer these materials to professional reviewers for reactions. The author is contacted as soon as possible once a decision is made. This review process may take about three months. Once a manuscript has been accepted, the author signs a standard contract that details all the benefits and obligations of both parties.


6. Grants/Corporate Social Responsibility?

All applications and requests for donations or assistance of any nature are dealt with as quickly and efficiently as possible. We respond to applications within two weeks upon receipt of your application. Requests with contacts such as address, telephone number or Email are given priority. We analyse the need for each project as per our mission statement. Finances or other assistance are then allocated as per need on a case by case basis. In the past we have supported Teacher Workshops/Seminars, Prize giving days, Libraries, Individual schools among other areas that impact on the the community.

Please apply to:

The Managing Director,
Longhorn Kenya Limited,
Funzi Road, Industrial Area,
P.O. Box 18033-00500, Nairobi, Kenya
Telephone: +254 2 532579/80/81
Telefax: +254 2 558551
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


7. Credit: As a bookseller, how do I qualify for credit terms/credit account?

Every application is considered on individual basis. However, for one to qualify for credit, one has to trade with us on cash/bankers cheque basis for at least six months after which the account transactions are analysed. We would then require to be furnished with copies of the following documents:

1. Kenya Booksellers Association Certificate
2. National Identity Card
3. Business Registration Certificate
4. Recent current account bank statements
5. Current Trading Licence from the Local Authority

Returns

Our policy is to replace faulty books with good ones and not to issue a credit note or refund for them. In exceptional circumstances, we may consider accepting returns on the following conditions :

i. written authorization to return books has been granted.
ii. the books are returned in re-saleable and good condition;
iii. the books are without any foreign markings/stickers;
iv. the books are returned with a cover letter and copy of relevant invoice/delivery note used to dispatch them.

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